Cancellation policy

Cancellation policy Cancellation policy

We have extended the right of withdrawal to 90 days so that you are completely satisfied!

Right of cancellation

As the end consumer, you have the right to withdraw from this contract within 90 days without giving any reason. The withdrawal period is ninety days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods.

To exercise the right to cancel, you must inform us (Stein-Dinse GmbH, Waller See 11, 38179 Schwülper, Deutschland,, Phone: +49 (0) 531 1233000, Fax: 0531 12330022) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). 

You can use the attached sample withdrawal form, but this is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

The 90-day right of withdrawal does not apply to commercial customers.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you informed us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.

The right of cancellation does not apply to the following contracts:

  • Contracts for the supply of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.contracts for the supply of goods which can spoil quickly or whose expiry date would be quickly exceeded.
  • Contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
  • Contracts for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature.

Model cancellation form

(If you want to cancel the contract, please fill out this form and send it back.)

- To: Stein-Dinse GmbH, Waller See 11, 38179 Schwülper, Deutschland,, Fax: 0531 12330022

- I / we (*) hereby give notice that I / we (*) cancel my / our (*) contract of sale of the following goods () / for the supply of the following service (*),

- Ordered on (*) / received on (*):,

- Name of the consumer(s),

- Address of the consumer(s),

- Signature of the consumer(s) (only if this form is notified on paper):

- Date

(*) Delete as applicable.

Special notes

If you have financed this contract through a loan and later revoke it, you are no longer bound by the loan agreement if both contracts form an economic unit. This is to be assumed in particular if we are also your lender or if your lender makes use of our cooperation with regard to the financing. If we have already received the loan when the revocation takes effect, your lender will assume our rights and obligations under the financed contract in relation to yours with regard to the legal consequences of the revocation or return.

The latter does not apply if the subject of this contract is the purchase of financial instruments (e.g. securities, foreign exchange or derivatives).

If you want to avoid a contractual commitment as far as possible, make use of your right of withdrawal and also withdraw from the loan agreement if you also have a right of withdrawal for this.

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